Disclaimer

1. Concorde has taken every possible care in the preparation of this website. However, Concorde cannot guarantee that the content of the website is complete, accurate and correct. Concorde cannot accept any liability whatsoever for any form of loss, either direct and/or indirect, resulting and/or arising from the use of this website, including - but not restricted to - actions taken by a user of the website purportedly prompted by the use of the information provided on the website.
2. Concorde respects the prevailing legislation governing intellectual property rights and other rights of third parties. Concorde makes every effort to verify the source of particular information and, where relevant, to obtain permission from the title holder for particular use of the information by Concorde. If, despite these endeavours by Concorde, you believe that you have certain rights to information used by Concorde, you are requested to contact Concorde at the following email address: info@concorde.nl. 
3. The website may contain referrals (for example, via hyperlinks or buttons) to third-party websites. Concorde has no control over these websites, and cannot accept any responsibility for their content. 
4. Any information on this website obtained from third parties solely reflects the personal opinion of the contributor. Concorde cannot accept any responsibility whatsoever for such content, or for the access to, or information on, any website linked to this site. 
5. Concorde will make every reasonable effort to protect its systems from wrongful use, by using appropriate technical and organizational measures that take account of current technology. However, Concorde cannot accept any liability whatsoever for any form of loss, either direct and/or indirect, incurred by a user of the website and caused by the wrongful use of its systems by a third party.

Privacy Statement

Concorde respects the privacy of the users of this website, and attaches paramount importance to the protection of their privacy at all times. Concorde takes the greatest possible care of the personal details of its clients and complies with all the relevant statutory regulations, in particular the Personal Data Protection Act. Concorde uses all the personal information it receives solely for the purposes specified in this Privacy Statement.

1. This Privacy Statement is intended to inform you about Concorde's policy concerning the collection and use of personal details by Concorde. By using Concorde's website you agree to the processing of personal details as set out in this Privacy Statement. 
2. Concorde processes your personal details for the performance of services offered and facilitated by Concorde, and to maintain our business relationship with you. Your personal details are also used to (enable us to) carry out requests, such as sending out our newsletter. In addition, the information may be aggregated and analyzed for marketing purposes and statistical research. 
3. Concorde will not disclose your personal details to third parties without your prior permission, unless we are required to do so by law. Concorde reserves the right to disclose (part of) your personal details in the event of the transfer of ownership of (part of (the operations of) Concorde, for instance in the event of a merger with or takeover by another company. Concorde group will endeavour to inform you of any such disclosure of your personal details to the acquiring party, for example by means of an announcement on Concorde's website or an advertisement in a national newspaper. 
4. Concorde will use appropriate technical and organizational measures to protect your personal details from loss and from any form of wrongful processing. Concorde will store your personal details for such period of time that may reasonably be required for the appropriate performance of services offered and facilitated by Concorde. 
5. This Privacy Statement shall be governed by Dutch law. Any disputes arising from this Privacy Statement shall be submitted to the competent court in Amsterdam.

Standard terms and conditions of delivery and payment

1. General
   1.1 These standard terms and conditions apply to quotations made or contracts and negotiations entered into with Concorde Group B.V. hereinafter to be called "Concorde", with regard to the services offered by Concorde.
   1.2 Concorde does not accept any standard terms and condtions issued by the client, such terms and conditions are invalid unless confirmed otherwise in writing by Concorde.
   1.3 Additions and/or modifications to these standard terms and conditions are only valid if they are included in the assignment confirmation or the contract.
2. Quotations
   Quotations submitted by Concorde become binding only after the assignment has been confirmed.
3. Contract
   3.1 A contract is formed between the client and Concorde as soon as Concorde has confirmed the assignment in writing.
   3.2 Any extra agreements, amendments and/or pledges with regard to the agreement only become valid once confirmed by Concorde in writing.
   3.3 The assignment confirmation or the contract specifies the services to be supplied by Concorde.
4. Prices and rates
   4.1 All given prices and and rates are exclusive of VAT.
   4.2 The general prices and rates applied by Concorde may be amended in the event of an externally applied increase in costs of a project.
   4.3 Fixed prices apply solely per project and insofar as the specifications for the project, as described in paragraph 3.3, remain unchanged. Any extra services will be charged separately by Concorde.
   4.4 Concorde is entitled to reimbursement of any additional costs incurred on behalf of the client that are not specified in particular in the confirmation of the assignment or in the contract. Additional costs relate, without restriction, to costs for couriers and travel expenses. 
5. Payment
   5.1 Concorde retains the right, following confirmation of the assignment, to request a deposit or to send the final invoice prior to completion of the assignment.
   5.2 Unless otherwise agreeed, the terms for payment are within 30 days of the invoice date.
   5.3 If the terms of payment are exceeded, the client shall pay interest on all outstanding amounts, calculated at the rate of one-twelth of the Dutch statutory interest per month, from the date on which the payment was originally due, without further reminders or notice of default being necessary. Concorde retains the right to suspend deliver of any further assignments to the client until payment has been made in full.
   5.4 Payments made by the client will first be settled subtracted from any outstanding interest and costs, and subsequently from the oldest outstanding, regardless of client's intention that the payment is made for the purpose of a later invoice.
6. Subcontractors
   Concorde is entitled to have the agreement executed by a third party.
7. Ownership of copyright
   7.1 Concorde retains ownership of delivered translations and the copyright on any software until the full price of the translation/software and any other outstanding amounts payable by the client to Concorde are settled in full. The client holds the translation/software in fiduciary ownership for Concorde until such time that the outstanding payment has been settled in full; if full payment has not been received by the due date, Concorde will be entitled to require the immediate return of all existing copies of the translation.
   7.2 The actual translator retains theoretical copyright should this be of importance to the assignment.
8. Performance dates
   8.1 The delivery times as referred to in the offer, the confirmation of the assignment and any agreements will be determined by Concorde to the best of its ability and will be adhered to as much as possible. They are not compulsory however.
   8.2 Exceeding the delivery times, for whatever reason, does not entitle the client to any compensation, exemption from the agreement or non-fulfilment of one or more obligations imposed by the relevant agreement or any other related agreement in any way whatsoever. In the event of excessive exceeding of the delivery times, in the opinion of Concorde, the latter will however enter into further negotiations with the client.
   8.3 Each party is obliged to notify the other party if it expects a delay in its obligations.
9. Obligations of the client
   9.1 The client must provide Concorde with all information and material required for supply of the agreed services.
   9.2 With regard to the translations services to be supplied, the client must have given written approval of the terminology list proposed by Concorde, on the basis of which the translations will be made, on or before the date given in the contract or the assignment confirmation.
   9.3 Should the client not comply with the obligations of the previous two points, the original execution date no longer applies and parties must confer on a new date.
10. Costs for delay and cancellation
    10.1 In the event of a delay on the part of the client, the client shall make good to Concorde any costs for unused production time for every translator deployed and reserved by Concorde for the project. These costs will be calculated on the basis of the rates given in the contract or in the assignment confirmation.
    10.2 If the delay as described above is longer than four weeks, there will be no further charge for the costs of unused production time for the subsequent period.
    10.3 If the client feels the need to cancel the assignment, the client is liable to reimburse Concorde as follows:
    - In the case of cancellation up to four weeks before the starting date given in the contract or the assignment confirmaiton: 15% of the (fixed or presumed) price on the basis of the contract or the assignment confirmation.
    - In the case of cancellation after the starting date given in the contract or the assignment confirmation: 15% of the (fixed or presumed) price on the basis of the contract or the confirmation of the assignment, plus part of the (fixed or presumed) price on the basis of the contract or confirmation of the assignment in proportion to the services already provided, calculated in production hours. 
11. Complaints
    11.1 For the validity of complaints relating to services provided by Concorde to be considered, Concorde must receive written notification of the complaint within 14 days of Concorde's delivery of the articles to the client. Simply submitting a complaint does not entitle the client to suspend payment.
    11.2 Concorde will investigate complaints submitted within the period referred to in the previous subclause; if the complaint is justified, taking into account the specifications of the agreement, Concorde will endeavour to rectify the source of the complaint to the best of its ability. 
12. Confidentiality
    Concorde and/or its subcontractors undertake to treat all information obtained about or from the client in confidence. The client is obliged to treat all information obtained about or from Concorde in confidence. 
13. Liability and exemption
    13.1 Concorde is not responsible for damages resulting from the misplacement, loss or damage of materials entrusted to it.
    13.2 Concorde is not liable for damages incurred by the client as a resuilt of doubtful compliance or non-compliance with the contract, unless suvh damages are specifically cauised by Concorde. Concorde is furthermore not liable for any loss sustained by the client as a result of the incorrect fulfilment of the agreement, if the term granted for the assignment is not reasonably in proportion to the scope of the work to be carried out by Concorde under the agreement. Concorde cannot be held liable in any way whatsoever for any loss incurred as a result of the inaccuracy or incompleteness of a text that it has translated. Concorde's liability can never exceed the total amount of the sum charged to the client for the relevant assignment. The client indemnifies Concorde against third-party liability. 
14. Force majeure
    14.1 If Concorde is obstructed from compliance with its obligations, due to force majeure, Concorde is no longer obliged to meet the production schedule.
    14.2 Force majeure is taken to mean any situation in which the client cannot reasonably expect Concorde to meet its obligations, regardless of whether the situation in question could have been foreseen. Force majeure includes war and acts of war, hostilities, fire, the announcement of regulations which limit, impede or prevent the fulfilment of obligations, full or partial disruption of Concorde's operations or the operations of Concorde's suppliers, excessive illness among Concorde's employees, or non-fulfilment by third parties. 
15. Termination
    Both parties are entitled to terminate the contract immediately if:
    - the other party is in default by virtue of the provisions of the agreement and does not remedy the default within 30 days of receipt of a written notice of default specifying the default;
    - the other party becomes insolvent, it is probable that it will be declared bankrupt or placed in receivership, an administrator is appointed over the party, or the party is liquidated, it ceases operations, or - if the other party comprises one or more persons - such person(s) die. 
16. Transfer of the agreement
    Neither Concorde nor the client are entitled to transfer the rights and obligations arising from the provisions of any agreement without the prior written approval of the other party. 
17. Disputes
    Any disputes or legal actions that may arise from the agreement shall be submitted exclusively to the presiding judge of the court in Amsterdam, without prejudice to Concorde's right, as claimant, to submit a claim to the presiding judge of a court in a city designated by the client. 
18. Applicable law
    This agreement, in the broadest sense, shall be governed by Dutch law. Concorde Group BV's standard terms and conditions are filed with the Chamber of Commerce and Industry in Amsterdam, under number 3365.