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801 Duddingston Road
Edinburgh, 17 March 2011
Dept. Customer Service
31 Albridge Drive
Dear Sir or Madam, Re.: Washing machine supply complaint, order 67FS889
On March 16th this year, after a visit to your branch on Albridge Drive, I ordered a Solaris washing machine type II ZL, for delivery to my home address. On March 19th, I received a confirmation from you, indicating that delivery would take place in the week of March 25th to the 31st.
On April 1st, the above mentioned washing machine had still not been delivered. On the same day an employee from your customer service department assured me on the telephone, that my order would be completed within three days.
After three days my washing machine was still undelivered, and I had received no explanation from you. I called your customer service again, where I was told there had been problems with the supplier, but my order would be delivered that same week. Eventually, this happened on April 9th.
Besides the fact that some mornings I was forced to take time off work to wait in vain for my order, I find that your company has been very inadequate in providing information about the delay in the delivery time.
I therefore state that I do not agree with the surcharge for delivery costs of £ 22.50. Please send me a new bill, in which these costs are not included.
Awaiting your early reply, I remain.
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